To administer all routes of reservations to ensure that room bookings are made and recorded accurately. Declining a job interview is sometimes the right choice. Many hotels have an indoor pool, and you must ensure that the water pumps and chemical pumps are working correctly. For airline reservation agents, this means helping customers make reservations for their trips, confirming those reservations and then selling tickets to the passengers. Housekeepers are responsible for the cleanliness of all rooms in such a way that a guest would not realize someone had just checked out of the room earlier that same morning. The main duty of a Reservation Agent is to assist customers with planning and booking reservations. For hotel reservation agents, they make reservations for guests looking to stay at their resort. Post now on job boards. Welcome guests, check guests in and out of the hotel, deal with guest queries, provide prompt and professional guest service to meet guest needs and ensure guest satisfaction. Reservation Agent Job Profile and Description. You will be responsible for large amounts of money, authorizing guest refunds, and taking care of any guest complaints or room issues. Hotel Front Desk Agent job description. A reservation agent fulfills a very responsible and vital job as he or she is responsible for providing information to customers by use of telephone and other communication media.They may be employed by various agencies involved in reserving travel places for travelers. As a front desk agent, you may be required to help in other areas of the hotel, such as housekeeping, during busy seasons or if staff is short-handed. Job description and salary for the role of front office manager. Assists front office manager in supervising and coordinating the … Processes reservations from the sales office, other hotel departments, and travel agents. The hotel receptionist job is often referred to as a front desk agent. To undertake general office duties, including correspondence, emails, filing and switchboard, to ensure the smooth running of the reception area. The cook will also help break down the bar and clean up the work area before the shift for the day is over. Whether at an airline, hotel, resort, bus or train station, your duties include selling tickets in-person or to phone customers and confirming reservations with follow-up emails, letters or calls. Maintains all elements of the reservations system to ensure information is accurate and up-to-date. As a laundry person, you would be required to also remove stains that may be in any linens, when possible. Larger hotels may have more positions, such as loss prevention officer, security guards, bell boys, concierge and shuttle drivers. Certified Travel Associate (CTA) or Certified Travel Counselor (CTC), preferred. Daily tasks may include changing light bulbs, removing waste and painting. Copyright 2020 Leaf Group Ltd. / Leaf Group Media, All Rights Reserved. RESERVATION AGENT DUTIES AND RESPONSIBILITIES: Processes reservations by mail, telephone, telex, cable, fax or central reservation systems referral. Trains reservation agents and front desk operators to make room reservations for customers. Hotel reservations clerks fulfill reservation requests by determining the rooms available to meet customer desires. He or she has to provide the information about fare details, tours, … Use this hotel reservations agent CV template as the starting point for your own job-winning CV! Ensure all incoming calls with courtesy and ensure efficient resolution of all guest inquiries for various hotel services and operations. the main duty of the reservation officer is to reserve a rooms for guest by phone, mail, online whatever this main duty of the reservation officer. A hotel maintenance person will ensure that just about everything in the hotel is in proper working order. Many hotels offer a complimentary breakfast bar. In doing so, he or she: 1. Find out What is a Zoom interview and the secrets to Zoom interview success. This is a receptionist job description sample (template) that includes receptionist job summary, roles and responsibilities, duties, skills and proficiency, education and experience, and salary information. Duties of a hotel reservations agent include receiving calls from guests interested in staying in a hotel, verifying customer information and payment options, sending customers a confirmation note or email and assigning rooms to customers. 1 min read. - strong customer service orientation including the ability to  understand and meet the customer's needs while developing good guest relations. Other common job titles include guest relations associate or front office agent. Similar job titles include Hotel Receptionist and Guest Relations Officer. ESSENTIAL DUTIES AND RESPONSIBILITIES: Supervises the reservations team, including, but not limited to: scheduling, training, coaching and reviewing the Reservation Associate’s performance. 9. This can mean booking a hotel room, a car rental, airplane tickets, a cruise package or tickets to a show. This job description is not all inclusive and is intended as an outline of the responsibilities and requirements of the role. Access and ensure that Reservation Agents properly access all functions of Reservations system. A hotel reservation agent’s responsibilities will range depending on the size and location of a hotel, but a few core tasks are almost always associated with the job. Supervises reservations and the allocation of bedrooms with the Executive Housekeeper 2. Reservation agents assist consumers when booking travel arrangements, such as hotel rooms, airline tickets, rental cars and cruise cabins. The scope of … This hotel receptionist job description provides all the information you need to gain an in-depth understanding of the duties, responsibilities and skills involved in the hotel front desk position. Post now on job boards. The hotel receptionist job is often referred to as a front desk agent. To effectively and efficiently carry out all aspects of the reservations agent’s duties to the standards of the hotel and company thereby, achieving continued guest satisfaction To assist the Reservations Manger in communicating with all members of Reception, Heads of Department and local hotels … You will also have the authority to set hotel service standards as well as choose extra services or amenities to make the hotel more appealing to travelers. Key Duties and Responsibilities: − To deal efficiently and politely with all telephone, email, internet and ‘in person’ enquiries. Duties. The guest rooms are meticulously cleaned and sanitized before a guest arrives. Prospective students who searched for Travel Administrator: Job Description, Duties and Requirements found the following information relevant and useful. Regardless of the job title this hotel receptionist job description lists all the core duties and skill requirements for this position. In smaller hotels that do not offer an on-site or on-call concierge, the front desk staff usually tries to assist in finding exactly what the guest is looking for. Many hotels may also offer a shuttle service if they are close to an airport, amusement park or other guest attraction. Find out how to turn down a job interview. Write a winning hotel receptionist resume. A primary responsibility of virtually all reservation agents is to make and confirm reservations. The role and duties will evolve as the development expands and other duties may be required to meet the on-going needs of the company. − To ensure that all reservations are recorded following established procedures with full and clear information and that they are input accurately and promptly onto the system. Based on listings we analyzed, these duties are typically assigned to reservation agents: Make Reservations. As a front desk agent, you may be required to help in other areas of the hotel, such as housekeeping, during busy seasons or if staff is short-handed. 6. You will also strip every linen off each bed and make each bed according to the hotel standards. A comprehensive list of typical receptionist duties. The front desk staff will take reservations by phone, cancel reservations, check in guests, check guests out, and keep the front desk area and lobby clean and presentable. Digital Vision./Digital Vision/Getty Images. Our sample receptionist cover letter will set you up for a successful job search. Applies and ensures the application of the sales strategy to maximise occupancy and average room price 4. What does entry level mean for a job? © Copyright 2020   |   Best-Job-Interview.com   |   All Rights Reserved. Other tasks will be assigned as needed, including fixing or replacing toilets, piping, room appliances and vacuums. Monitor and ensure that Reservations staff perform their job functions to the hotel's standards. To be responsible for welcoming guests and handling any complaints. Zoom interviews are becoming increasingly popular. Assistant Front Office Manager. 18. Hotel reservation agents take on a wide range of tasks to ensure their guests enjoy their stay. Plan and coordinate the provision of friendly, efficient services to guests Other aspects of the job can include meeting and greeting clients, liaising with the hotel concierge, answering emails and telephone enquiries, and working with the rest of the reservationist team to build customer relations and field complaints. Room Reservations Manager oversees the room reservation staff to ensure maximum customer satisfaction. ... Reservations manager job description. Ideally, they help customers choose the right packages and accommodations to fit their needs. Find out the best way to respond. 19. able to quickly adjust approach and activity to meet new demands, diverse guests, changing circumstances and new priorities. Being a Room Reservations Manager forecasts regular room bookings and designs promotional programs to increase the sales of un-booked rooms. Also, you will need to be familiar with heating and air conditioning units, electrical wiring and plumbing, and how to troubleshoot, fix or replace these items. The front desk supervisor also will work the front desk and may be responsible for scheduling the work days and hours for the other front desk staff. Reporting to the Rooms Division Manager, the Front Office Manager is in charge of reception and the switchboard. The main duty of travel and reservation agents is to make reservations. They may also help plan travel itineraries by suggesting local tourist attractions and places of interest. Decision Making Skills - able to gather all the necessary information to make a sound decision based on facts and available resources. Respond to incoming calls. Job description and salary for the role of reservations manager. A general manager is responsible for a large number of tasks. You will be required to prepare a yearly budget and submit it to the hotel owner, corporate office or possibly a district manager. Adaptability and flexibility- able to quickly adjust approach and activity to meet new demands, diverse guests, changing circumstances and new priorities. Adapt this hotel receptionist job description to meet your own needs. Customise the template to showcase your experience, skillset and accomplishments, and highlight your most relevant qualifications for a new hotel reservations agent job. The top 5 skills identified for success in the hotel receptionist position include: Communication Skills - able to listen, ask the right questions , understand what the guest is asking and  provide the relevant information in a clear and confident manner. You will be responsible for large amounts of money, authorizing guest refunds, and taking care of any guest complaints or room issues. All employee terminations and new hires will be your responsibility. This excellent hotel receptionist resume example can easily be adapted for your own use. The front desk staff will take reservations by phone, cancel reservations, check in guests, check guests out, and keep the front desk area and lobby clean and presentable. She has published numerous articles and short stories throughout her career on various websites. Reservation Agent Responsibilities and Duties Analyze all guest and travel agent requirements through telephone and emails and recommend suitable options for all customers and assist to confirm all reservations. Smaller hotels may require the housekeepers to do the laundry, which will require you to wash, dry and fold all linens, including sheets, pillowcases, comforters and blankets. 7. A smooth-operating hotel needs workers in departments with diverse responsibilities dependent on one another. This complete receptionist job description outlines the duties and responsibilities of a receptionist in an office setting. Guest Relations Officer responsibilities include: Welcoming guests in a friendly and professional way inform guests of hotel rates and services, verify and imprint credit cards for authorization, issue room keys and direct guests to their rooms, maintain clear and accurate records of guest room bookings, compute all guest billings, accurately post charges to guest rooms and house accounts, retrieve mail, packages and documents such as faxes for guests, listen and respond to guest queries and requests both in-person and by phone, provide accurate information about local attractions and services, liaise with necessary staff including housekeeping and maintenance to address any problems or complaints made by guests, complete and maintain any incident reports, daily activity reports or other reports requested by management, manage conference room bookings and scheduling, close guest accounts and check guests out, review accounts and charges with guests during the check-out process, process accurate payment of guest accounts, inform housekeeping when rooms have been vacated and are ready for cleaning, maintain a neat and orderly front desk and reception area, guest/customer relations experience, preferably in a hospitality environment, strong working knowledge of relevant computer software including MS Office and booking and payment systems, effective verbal and written communication skills, ability to handle stress and stay calm under pressure, ability to respond appropriately to diverse customers and guests. As the host or hostess you will be responsible to keep the bar stocked at all times, clean up any messes, brew coffee, wash dishes, break down the breakfast bar and wash the breakfast dishes. Hotel accountant job description. These interview guides list the type of interview questions asked in a job interview for a hotel receptionist. This Guest Relations Officer job description template is optimized for posting to online job boards or careers pages and easy to customize for your company. Every hotel, large or small, includes a variety of employment opportunities. Reservationists generally work with the public, booking reservations and assisting with related tasks, such as with transportation to or from a hotel. Experience working in sales or public relations, preferably in the hospitality or travel industries. Co-ordinates the reception team, organisin… Hotel room rates fluctuate consistently, and as the general manger of the hotel, it will be your responsibility to decide the best rate for any given day, night, weekend or special event. Attention to Detail  - able to ensure accuracy in all operations. Use this Hotel Front Desk Agent job description template when hiring employees for your hotel, bed & breakfast or resort. How to find and apply for the right entry level jobs for you. Reservationists can be found in a variety of businesses, including hotels, cruise ships, airlines, medical offices, restaurants and corporate offices, where travel, dining or other arrangements may be made for a supervisor or CEO. To assist in the duties of the Reservations Department maximising bookings by delivering a delightful yet efficient booking service for a multisite brand; our Reservations Executives are meticulous at administration ensuring that every detail of a customer’s booking has been accurately recorded following established procedures. the main duty of the reservation officer is to reserve a rooms for guest by phone, mail, online whatever this main duty of the reservation officer. 20. If the hotel has a hot bar, you or another person will be responsible for cooking items such as eggs or waffles, and keeping a steady flow of the items to the breakfast bar. Duties and responsibilities of hotel receptionist? Monitors the customer accounts and till accounts 3. Since beginning her online writing career in 2008, Ronni Dee has enjoyed sharing her life experiences through her work and educating her readers on what she has learned through these experiences. This hotel receptionist job description provides all the information you need to gain an in-depth understanding of the duties, responsibilities and skills involved in the hotel front desk position. Front Office (Hotels)- Guest Relations Officer- Job Description Key Responsibilities. To assist in keeping the hotel reception area clean and tidy at all times. able to ensure accuracy in all operations. 8. Hotel reservation desk clerks' responsibilities include checking guests in and out, assigning guests to appropriate rooms, informing the public about the hotel and the amenities it provides and answering any questions or resolving issues the guests run into once they arrive. Job description and salary for the role of hotel accountant. As a result, reservation agent jobs require customer-service skills, excellent communication abilities, problem-solving skills and patience. Customer Service Skills - strong customer service orientation including the ability to  understand and meet the customer's needs while developing good guest relations. "Walk me through your resume" is often asked at the start of a job interview. They also make sure things run smoothly behind the scenes. Providing information to guests and guiding them on the possible activities they can enjoy during their stay in town Customer-service experience. JOB DESCRIPTION: BOOKINGS & RESERVATIONS ASSISTANT JOB DESCRIPTION DEPARTMENT: Reservations POSITION: Supervisor 3 17. Reservation Agent Requirements: High school diploma. The main responsibility of a hotel reservation agent is to help customers with planning and booking reservations for a hotel. Feel free to use this receptionist job description to create your next job application. … hotel front desk operators to make a sound decision based on listings analyzed... 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